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Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.
Note: In these Terms, references to ‘you’, ‘your’, ‘user’ shall mean the end user accessing the website, and ‘we’, ‘us’, ‘our’, ‘Company’ shall mean Driftingwood.
The website https://www.driftingwood.in/ is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
- Using the services and facilities provided by the website in any way.
- Browsing the content on the website.
The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood’s texture, etc.
Wooden Street products are available in a fixed set of Finishes. So please discuss the finish you need with our customer support team once in order to receive the best quality product.
Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.
Placing an order :
Please check dimensions of the entrance/door to your home/office/shop/building/premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own. For this item please check the details above. While we provide kits to assemble these items, you will need to arrange your own carpenter for assembly. Wherever Driftingwood provides, the carpenter visits will be scheduled subsequent to the delivery of the item.
For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5 mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there. In case of dust or a lack of shine, rubbing the surface with a cloth will help. This is an accepted method for cleaning the surface of a furniture item and making it shine.
Driftingwood shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed Any instruction manual, screws, nuts etc that might have been missed, should be informed to Customer Support immediately, so that they can arrange for the same to be delivered to you.
Your item arrives in damaged condition. All claims for damage must be made maximum within 7 days of receipt of the item. Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition. Refunds for furniture returns will be processed when the item(s) has been picked up by us. Hence, please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.
No cancellations will be accepted once an order is placed.